Unplanned workforce challenges can disrupt operations, but with the right strategies, these situations can become opportunities for growth and resilience. Here’s how to ensure your dealership stays on track, even when unexpected absences occur.
Assess Your StaffingStart by evaluating your dealership's staffing structure. Identify roles where only one person handles critical tasks. These areas need immediate attention—cross-train employees to ensure backups are in place. If necessary, consider cross-training individuals from other departments who could step in when needed.
Prepare Future LeadersWhat happens if a key leader, like your Sales Manager, is suddenly unavailable? Use short absences, such as vacations or conferences, to develop potential future leaders. Let them take on key tasks temporarily, giving them valuable experience while ensuring operational continuity.
Leverage Cross-Department SkillsDon’t limit your focus to the same role—consider employees in lateral roles across the dealership. For example, a service advisor who excels in customer interaction might be a good fit to assist on the sales floor during busy periods. This cross-functional approach keeps your team flexible and adaptable.
Identify Hidden TalentLook beyond the obvious choices. Younger employees, lot attendants, and detailers may be eager to learn and take on more responsibility. By offering them opportunities to train in other areas, you’re not only covering absenteeism but also investing in your workforce's future.
Use HR Software for InsightYour HR software is a powerful tool for workforce planning. It can help you identify departments with high absenteeism rates or those with many senior employees, where annual vacations might equal a full-time position. Additionally, tracking vacation utilization can help prevent stress leave or unexpected lengthy absences.
By taking these steps, your dealership will be better prepared for any workforce challenges that come your way. And remember, our Advisory Team is here to support you with additional strategies and insights to keep your operations running smoothly so #letstalk